Refund Policy

In short: your first payment for each plan comes with a 14-day money-back guarantee, plans never renew automatically, and refunds only ever go back to the card or wallet you paid with.

At a Glance

• Your first payment for the Personal or Family plan comes with a 14-day money-back guarantee — a full refund, VAT included, no reason needed. • Plans are prepaid one month at a time and never renew automatically, so there is nothing to cancel: if you don’t buy another month, your plan simply ends. • A month you paid for that hasn’t started yet can be refunded in full at any time before it starts. • Duplicate charges, charges for a plan that was never activated and charges for the wrong amount are always refunded. • Refunds go back through Tap Payments to the card or wallet you paid with, and nowhere else. Most banks show them within 5–14 business days. • To ask for a refund, e-mail info@nexelevents.com with your order number.

What This Policy Covers

This policy applies to the paid Aahlan Tags plans — Personal and Family — bought on nexelevents.com, and forms part of our Terms & Conditions (nexelevents.com/legal/terms-and-condition). Aahlan is a brand of NEXEL Event Company, the company that takes your payment and issues any refund. • Free — SAR 0, 1 active tag, available at aahlan.com. Nothing is charged, so there is nothing to refund. • Personal — SAR 19 a month, VAT included — up to 10 active tags. • Family — SAR 79 a month, VAT included — unlimited active tags. Plans are digital, and nothing is shipped. Within 1 business day of your payment we activate the month you paid for on the Aahlan account registered to the e-mail address you gave at checkout, and the month runs for one calendar month from activation. You then print your stickers at home or at any print shop. Nexel’s event, exhibition, media production, marketing and other services, Aahlan VMS for organisations and any custom project are sold by written quotation. They are covered by the quotation or agreement you sign with us, not by this policy.

14-Day Money-Back Guarantee

The first time you pay for a paid plan, you have 14 days from the payment to change your mind. Ask within that time and we refund the full amount you paid, VAT included. You don’t need to give a reason, and it doesn’t matter how much you have used the plan. The guarantee applies once per plan: to your first Personal payment and to your first Family payment. Later payments for the same plan are covered by the sections below. Counting the 14 days: they start at the date and time of the payment shown on your payment confirmation. Any request that reaches us by e-mail, phone or the contact form within that period qualifies, even if we process it afterwards.

Months That Haven’t Started Yet

A month you have paid for hasn’t started until we activate it on your Aahlan account. Until then, you can have it refunded in full at any time. If you buy another month of the same plan while your current month is still running, the new month starts when the current one ends. Until that day, the month you paid in advance hasn’t started — and you can have it refunded in full at any time before it begins. If you buy a different plan while one is active, the new plan starts as soon as we activate it and runs alongside the one you already have. If it is your first payment for that plan, it is covered by the 14-day guarantee.

Later Monthly Payments

Outside the 14-day guarantee, a month that has already started is not refundable, in full or in part. You keep everything the plan includes until the last day of that month.

Payment Errors We Always Put Right

Whatever the date, and whichever payment it is, we refund: • A duplicate charge — you were charged more than once for the same order. • A charge for a plan that was never activated on your Aahlan account. • A charge for the wrong amount — we refund the difference between what you were charged and the price shown at checkout. If you spot one of these, tell us as soon as you can and include the order number.

How to Ask for a Refund

Contact us in any of these ways: • E-mail info@nexelevents.com from the e-mail address you gave at checkout. If you write from a different address, include the e-mail address or phone number you used when you paid. • Call or WhatsApp +966 58 104 9859. • Use the contact form at nexelevents.com/contact. Include your order number. It starts with NXL- and is shown on the payment confirmation page. If you can’t find it, tell us the date and amount of the payment and we will look it up. We reply within 2 business days. Business days are Sunday to Thursday, excluding public holidays in Saudi Arabia.

How and When the Money Comes Back

• We issue approved refunds through Tap Payments within 5 business days of approving them. • The money goes back only to the payment method you used — the same mada, Visa or Mastercard card, or Apple Pay. We can’t refund in cash, or to a different card or bank account. • We never refund more than you paid for the order. • Your bank or card issuer usually shows the refund within 5–14 business days of us issuing it. The exact time depends on them, not on us. If 14 business days have passed and you still can’t see it, write to info@nexelevents.com and we will send you the refund details to share with your bank.

What Happens to Your Plan

When we refund a month, the plan it paid for ends on the day the refund is issued. If you have no other paid month running, your Aahlan account moves to the Free plan: • Your account, your tags and their settings stay as they are. • Tags you have already created keep working — people can still scan them and reach you. • While you have more than 1 active tag — the Free allowance — you can’t add new tags. You can buy a plan again at any time at nexelevents.com/products. The same happens when a paid month simply runs out without another purchase.

Ending a Plan

Plans never renew automatically and we don’t keep your card details, so there is no subscription to cancel and nothing is ever charged unless you pay yourself. To end a plan, simply don’t buy another month: it runs until the end of the month you paid for, and then your account moves to the Free plan as described above. Deleting your Aahlan account does not by itself trigger a refund. If you are still within the 14-day guarantee you can ask for your refund — ideally before you delete the account, so we can find the order quickly.

Chargebacks and Disputes

If something looks wrong with a payment, please contact us before disputing it with your bank — it is the fastest way to resolve most problems. A dispute opened while we are already handling your refund can delay it while the bank and the payment provider review the case.

Your Rights under Saudi Law

The Saudi E-Commerce Law lets you cancel a purchase within 7 days in the cases it sets out. Our 14-day guarantee on first payments goes further than that. Nothing in this policy limits any right you have under the laws of the Kingdom of Saudi Arabia.

Changes to This Policy

We may update this policy — for example, when we add a plan. The date at the top of this page shows when it last changed. A change never affects a payment made before it: each payment keeps the terms that applied on the day you paid.

Who We Are

Aahlan is a brand of NEXEL Event Company, a company registered in the Kingdom of Saudi Arabia. Questions about this policy are welcome at info@nexelevents.com. Legal name: NEXEL Event Company Commercial registration (CR): 7054252197 VAT registration number: 314775071200003 Registered address: Building 4855, Prince Mansour Street, Prince Muhammed Ibn Saud District, Dammam 32241, Kingdom of Saudi Arabia Phone/WhatsApp: +966 58 104 9859 E-mail: info@nexelevents.com