January 26, 2025

Who we are

NEXEL (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by NEXEL, an event management company. This Privacy Policy applies to our website and its associated subdomains (collectively, our “Service”) alongside our application, NEXEL. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definition by Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.

  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to NEXEL, located in Saudi Arabia and Bahrain, that is responsible for your information under this Privacy Policy.

  • Country: Saudi Arabia and Bahrain.

  • Customer: Refers to the company, organization, or person that signs up to use the NEXEL Service to manage relationships with their consumers or service users.

  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit NEXEL and use the services.

  • IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned to geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

  • Personnel: Refers to those individuals who are employed by NEXEL or are under contract to perform a service on behalf of one of the parties.

  • Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.

  • Service: Refers to the service provided by NEXEL as described in the relative terms (if available) and on this platform.

  • Third-party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  • You: A person or entity that is registered with NEXEL to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

  • Name / Username

  • Phone Numbers

  • Email Addresses

  • Mailing Addresses

When Does NEXEL Use End User Information from Third Parties?

NEXEL will collect End User Data necessary to provide the NEXEL services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When Does NEXEL Use Customer Information from Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a NEXEL customer, we receive information from a third party that provides automated fraud detection services to NEXEL. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do We Share the Information We Collect with Third Parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners. If we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, storage marketing, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

While we strive to partner only with reputable third parties, NEXEL is not responsible for any unauthorized actions, data misuse, or breaches that occur as a result of third-party negligence or factors beyond NEXEL’s direct control. Users are encouraged to review the privacy policies of any third-party services they engage with through our platform.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas), protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules, and regulations.

Under no circumstances shall NEXEL be liable for third-party misuse of information beyond its control or for legal obligations imposed on third parties. NEXEL will comply with the Saudi Data Protection Laws and Bahrain Data Protection Laws and ensure its actions align with the rights and obligations outlined therein.

Where and When Is Information Collected from Customers and End Users?

NEXEL will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

  • To administer a contest, promotion, survey, or other site feature

  • To send periodic emails

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, as we respect your privacy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide NEXEL to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we cannot identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway provider’s database only to be accessible by authorized personnel. However, no security system is foolproof, and we cannot guarantee the absolute security of your information.

Although we employ reasonable security measures, no system can be completely secure. NEXEL shall not be held liable for breaches caused by factors beyond its reasonable control, including but not limited to cyberattacks, force majeure events, or user mishandling of sensitive information.

Could Your Information Be Transferred to Other Countries?

NEXEL is incorporated in Saudi Arabia and Bahrain. Information collected via our website or from use of our help services may be transferred to our offices or personnel located throughout the world. By using our services, you consent to the trans-border transfer and hosting of such information.

Is the Information Collected Through NEXEL Secure?

We take precautions to protect the security of your information. While we make reasonable efforts to protect your personal information, no security measure is completely foolproof. If applicable law imposes a non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure compliance.

Can You Update or Correct Your Information?

The rights you have to request updates or corrections to the information NEXEL collects depend on your relationship with NEXEL. Personnel may update or correct their information as detailed in our internal company employment policies. Customers can request updates or corrections to their information by contacting us directly.

Limitation of Liability

NEXEL shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, profits, or reputation, arising out of or related to the use or inability to use our Services, even if NEXEL has been advised of the possibility of such damages.

NEXEL’s responsibility for any claims relating to the Services is limited to the extent permissible under Saudi Data Protection Laws and Bahrain Data Protection Laws. Any data breach or misuse by third-party services engaged by NEXEL shall not render NEXEL liable if the breach or misuse occurs due to factors beyond its direct control or reasonable prevention measures. In case of such incidents, NEXEL will promptly notify affected parties as required by Saudi Data Protection Laws and Bahrain Data Protection Laws and cooperate with authorities to mitigate any risks.